What to Do If Your Camera Doesn't Appear in the App

You have turned on your camera and opened Athlee Coach, but the camera is not there. Almost always this means your iPad and your camera are not on the same Wi-Fi network, so start by making sure you are connected at all.

Step 1: Get on the same network as your camera

Turn the camera on, wait 60 seconds, then open Settings → Wi-Fi on your iPad and connect to the network your camera is broadcasting.

If you are not sure which network that is, or there is no Athlee network in the list, start with What to Do If You Can't See the Athlee Wi-Fi. That article walks you through reading the Wi-Fi list and tells you what each result means. Come back here once your iPad is on the right network and Athlee Coach still shows no camera.

Step 2: Restart the camera

Turn the camera off, then on again, and wait 60 seconds before reopening Athlee Coach. A camera that missed its network at startup will usually pick it up on the next boot.

If you are on your pool Wi-Fi and the camera is not there

Two things to rule out, in this order:

1. Look at your iPad's Wi-Fi list for an Athlee network. If the pool router was not available at the moment the camera powered on, the camera falls back to broadcasting its own network instead. This is normal and by design. Connect to that network and you will be streaming. To move the camera back onto the pool Wi-Fi, check the router is switched on and in range, then restart the camera so it tries again on startup.
2. If there is no Athlee network in the list, your camera did join the pool Wi-Fi, or tried to. You can read the exact reason from the camera itself.

Read the failure reason from the camera

You would normally never connect your iPad to CamCom-XXXX, and you cannot stream over it. This is the one exception. It is the only place you can ask a camera why it did not join your pool Wi-Fi.

1. On your iPad, open Settings → Wi-Fi and connect to CamCom-XXXX. Use the same password as your Mobile Athlee Wi-Fi. If you have not changed it, that is 12345678.
2. Open Athlee Coach and go to Menu → Settings → Wi-Fi Management. The camera will show why it did not join your pool Wi-Fi, such as a wrong password, the network not being found, or an unsupported network type.
3. If the reason is not clear, tap the Support option that appears in the menu while you are connected to CamCom. This generates a full log from the camera. Send it to us on WhatsApp or at support@athlee.com and we will pinpoint the problem quickly.

When you are done, reconnect your iPad to your pool Wi-Fi to start streaming again.

If only some of your cameras are missing

If one or two cameras appear in Athlee Coach and the rest do not, the problem is usually with how the cameras found each other rather than with your iPad. See Not All My Cameras Show Up in the App.

Related: What to Do If You Can't See the Athlee Wi-Fi · How Athlee Wi-Fi Works · How to Connect Your Cameras to Pool Wi-Fi