If the Athlee app tells you that you’re not connected to the correct Wi-Fi, follow these steps:
Step 1: Check Your Wi-Fi Connection
- On your iPad, go to Settings → Wi-Fi.
- Connect to the correct network:
- If your cameras are connected to a permanent pool Wi-Fi, choose that network.
- If your cameras are using their built-in Wi-Fi, connect to the camera’s Wi-Fi (factory default: Athlee-Streaming or your custom name).
Step 2: Close and Reopen the Athlee App
- Swipe up from the bottom of the iPad screen.
- Swipe the Athlee app away completely so it is fully closed.
⚠️ It’s not enough to just navigate away from the app — it must be shut down entirely. - Reopen the Athlee app and check if the issue is resolved.
Step 3: Restart the iPad
If the problem continues:
- Close the Athlee app completely (as described above).
- Restart the iPad.
- Open the Athlee app again and test the connection.
Step 4: Contact Support
If none of these steps work, please reach out to Athlee Support for further assistance.